We ship your bouquets separately by Australia Post or Aramex within South East Queensland. Delivery incurs an individual shipping charge of $15.95 per address. Otherwise, orders go via courier. We pack and ship every weekday, except the Friday before a Monday public holiday. You will be sent a notification email when your order is shipped. No email? Your order hasn’t shipped yet.
At Australian Bouquet Company, we hold a deep appreciation for the significance of timely deliveries, the freshness of our flowers, and the joy they bring into your life.
1. Contact Us with Your Concerns: Should you ever encounter an unsatisfactory experience with our products or services, kindly reach out to us at [email protected], providing your order number, a photograph of the delivered items, and a description of your concern. We ask that you submit your complaints within 3 business days from the date of delivery. Rest assured, our dedicated customer care team will carefully review your information and aim to respond within 24-48 hours.
2. Our Commitment to Quality: We are committed to the quality of our products and stand firmly behind them. In cases where we approve the existence of quality issues:
- We will promptly reship the product to ensure your satisfaction.
- Offer a replacement product of equivalent value.
- Provide a store credit equivalent to the product’s value.
3. Quality Assurance for Freshness: Our fresh flowers and foliage are sourced locally to ensure their exquisite freshness and natural beauty. However, if you ever receive damaged flowers, we kindly request that you send us a photograph of the arrangement within 3 days of its arrival, along with your order number clearly indicated in the subject line of your email. We will be delighted to arrange for a complimentary replacement product, free of charge, to ensure your complete satisfaction.
At Australian Bouquet Company, we are dedicated to providing you with the finest floral experiences and stand ready to address any concerns you may have promptly and professionally. Thank you for entrusting us with your floral needs.
